Shipping & Returns
Standard shipping (prices vary)
- East Coast within 2 working days
- West Coast within 2–3 working days
- Non-contiguous US within 5 working days
Order by 12PM EST for delivery on the next working day (contiguous US only).
7 working days
7 working days
3 working days
Prices are calculated based on the volume, dimensions and shipping destination.
- Delivery timeframes are a guideline and are subject to any unforeseen or unavoidable events beyond Terres d’Afrique reasonable control.
- Working day means Monday – Friday, excluding official public holidays.
- US only: Orders submitted before 12PM EST on a working day will be processed and dispatched on the same day. Orders submitted after 12PM EST will be processed and dispatched the following working day.
- Terres d’Afrique is currently unable to support time slot delivery.
- “Once product has been purchased, a tracking number will be given to you to track the delivery of the product to the address indicated by you (the client).”
- Please note that we are only able to dispatch to one delivery address per order.
Complimentary shipping for the USA only for orders over $100.
We are currently not able to offer this service.
Prices and Payment
All prices on the Terres d’Afrique website are in US dollars and are exclusive of applicable sales taxes. The total cost, including any applicable taxes, will be displayed at checkout. Terres d’Afrique accepts payments via credit card (Visa, Mastercard, or American Express) or PayPal.
Prices are subject to change without notice.
By purchasing a product online from Terres d’Afrique, you agree to pay an amount totaling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.
Refunds and Returns
Items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in a Terres d’Afrique shop, specialty retailer, department store or elsewhere.
Should you make an error when ordering online, Terres d’Afrique will gladly refund or exchange your item for the item you intended to purchase up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the delivery and additional postage charges.
Should you have any further questions, please consult the order and shipping enquiries section of our Frequently Asked Questions.